The Brief 

Lomax was awarded the contract to supply and oversee the installation of a Twin Drum Spiral Freezer for a global ice cream manufacture in Thailand.

The customer was keen to avoid delays in the installation that was likely due to the Covid-19 pandemic. 

The Solution 

After the bespoke design was completed the components were manufactured and then shipped to Thailand.

Lomax used their global network to appoint a local Engineering Contractor who they could work with directly. This meant that delays could be avoided. 

A dedicated Lomax team was assembled. This gave direct lines of communication between the customer, engineering contractor and Lomax, which ensured the quality of the installation wasn’t compromised. 

After completing the installation, a restriction on commercial flights entering Thailand remained in place with only a limited number of charter flights available in August for specialist cases approved by the Thai Embassy.

With the support of the customer and the necessary documentation, Lomax was able to send an Engineer to complete the commissioning of the project and handover to the customer.

The Outcome

The customer was happy with the quality of their installation and pleased that no delays had been incurred.